UV data
If UV appears stale, unavailable, or suspicious during daylight, TanPilot should show the state clearly and avoid calculating from bad data.
TanPilot
Support
Support
Need help with TanPilot? Email support for UV data issues, subscription questions, app troubleshooting, privacy requests, or safety-related feedback.
Fastest path. One email to support@tanpilot.com covers data, subscriptions, and privacy. Include your platform and a screenshot and we can route it right away.
Subscriptions
Purchases, renewals, cancellations, and refunds are handled by Apple App Store or Google Play. We can help identify the plan and point you to the right store controls.
Safety
Burn-risk and tanning guidance are estimates. For medical concerns, medication photosensitivity, or serious sunburn, contact a clinician.
What to include in a support email
- The app version and platform: iOS, Android, or website.
- The location or UV page where you saw the issue, without sharing more precise location than needed.
- A screenshot if the forecast, subscription, or reminder state looks wrong.
- Whether you recently changed location permission, notifications, HealthKit, or Health Connect settings.
Privacy and deletion requests
For privacy rights, data review, or deletion requests, contact support@tanpilot.com from the email address connected to your support request or app account if one exists.